ï‚· Present and discuss with patients all financial aspects available.

ï‚· Demonstrate a thorough knowledge and understanding of patient billing and collection policies and

procedures, explaining account payment and settlement processes.

ï‚· Prepare estimates for services covered in part by insurance plans, collect amounts not covered by

insurance prior to services being rendered.

ï‚· Prepare cost estimates and payment options for patients based on provider outlined treatment plan(s).

ï‚· Assist patients with the application process to secure finances from available programs for

credit/payment options.

ï‚· Verify and review insurance benefits, acquiring prior authorization for any necessary services for patients

prior to services being rendered and correctly documenting that authorization in the Practice

Management System.

ï‚· Collect co-pays, deductibles, and procedure and treatment service costs.

ï‚· Complete insurance benefit verifications for new patients or those whose insurance plans have changed.

ï‚· Monitor all accounts for all patients undergoing IVF procedures.

ï‚· Conduct daily activities within the appropriate ethical and legal guidelines as defined by company policy.

ï‚· Complete appropriate paperwork for patient/insurance billing.

ï‚· Respond to requests for information and assistance in a cooperative manner within the appropriate time

frame.

ï‚· Demonstrates encourage and develop collaborative working relationships with all customers.

ï‚· Other duties as assigned

Please note, REACH has adopted a policy requiring all associates to be fully vaccinated against COVID-19, subject to limited exemptions based on medical conditions, sincerely held religious beliefs, or applicable state laws and regulations.

Job Summary:

Responsibilities:

• Collect and organize daily encounters
• Daily charge entry
• Research missing encounters
• Apply unapplied deposits to posted charges to reconcile accounts
• Activate and terminate insurances appropriately
• Reconcile charges with daily edit list
• Support front desk activities
• Support satellite office when needed
• Review financial order and insurance verification to assuage the need for prior authorization
• Obtain needed authorizations
• Prepare and send chart notes needed for prior authorization
• Confirm accuracy of CPT and ICD-10 codes in order
• Schedule procedures, surgeries and testing in a timely manner
• Communicate with patient regarding appointments and estimates
• Estimate patient responsibility based on insurance verification
• Collect estimated patient responsibility
• Update benefit verification as needed.
• Check-in patients
• Back-up to Front Desk
• Manage the outsourced insurance verification project
• Other duties as assigned

Education & Requirements:

• High School diploma required
• Knowledge of medical terminology, and preferred patient care experience.
• Strong communication skills, independent worker, detailed-oriented, computer savvy
• High level of customer service essential
• Excellent communication skills, both verbal and written
• Organized with an ability to multi-task. 
• Self-motivated, Ability to make independent decisions after initial training with input when needed from Supervisor.  
• Ability to maintain calm and professional demeanor in potentially stressful situations.
• Willingness to perform a variety of roles due to the decreased number of employees at the worksite

Employee Benefits Package:

• Health Insurance – Employer pays 100% of employee coverage
• Dental, Vision Insurance
• STD/LTD/Life
• Up to a 3% 401k Match
• PTO
• 7 Paid Holidays 
• Leave for Parental Involvement in Schools
• Two Weeks Paid Parental Leave 

Please note, REACH has adopted a policy requiring all associates to be fully vaccinated against COVID-19, subject to limited exemptions based on medical conditions, sincerely held religious beliefs, or applicable state laws and regulations.

Job Summary:

This position requires collaborating with physicians, other medical providers, and patients by providing expert care and service for fertility treatments. Must be able to listen to patients and their families to ensure needs are being addressed, educate patients on medical procedures or conditions using previously attained knowledge and feeling confident in this knowledge, keep patient records up to date, and act as a liaison between the patient and healthcare personnel by keeping the lines of communication flowing. 

The certified medical assistant position promotes and restores patient health by assisting in the nursing process and supporting care providers and multidisciplinary team members.

Responsibilities:

• Measure vital signs, including weight, blood pressure, pulse, and temperature.
  
• Triage and process messages from patients and front office staff to physicians and nurses.
• Assure exam rooms are clean and prepared.
• Record medical histories and prepare patients for exams.
• Prepare charts for patient appointments making sure all necessary information is completed.
• Provide instructions to patients as instructed by physician or nurse.
• Ensure all related reports, labs and information is filed is available in patients’ medical records prior to appointment.
• Keep exam rooms stocked with adequate medical supplies, maintain instruments, and prepare sterilization as required.
• Take telephone messages and provide feedback and answers to patients, physicians, and pharmacies.
• Maintain all logs and required checks (i.e. refrigerator temperatures, emergency medications, expired medications, oxygen, cold sterilization fluid change, etc.).
• All other duties as assigned by practice administrator.

Education & Requirements:

• Minimum 2 years of applicable work experience
• High School diploma required
• Knowledge of medical terminology, and preferred patient care experience.
• Strong communication skills, independent worker, detailed-oriented, computer savvy
• High level of customer service essential
• Excellent communication skills, both verbal and written
• Organized with an ability to multi-task. Self-motivated, Ability to make independent decisions after initial training with input when needed from Supervisor.  
• Ability to maintain calm and professional demeanor in potentially stressful situations.
• Ability to problem solve
• Excellent time management skills
• Ability to prioritize workflow
• Willingness to perform a variety of roles due to the decreased number of employees at the worksite
• Required to work occasional holidays and/or weekends; travel to satellite office as needed
• Must be a current Certified or Registered Medical Assistant (CMA/RMA).
• Be qualified in phlebotomy.
  

• Health Insurance – Employer pays 100% of employee coverage
• Dental, Vision Insurance
• FSA/HSA
• STD/LTD/Life
• 401k Match
• PTO
• Paid Holidays
• Leave for Parental Involvement in Schools
• 2 weeks Paid Parental Leave 

Supervisor Title: Business Office Manager

Regular Work Hours: Monday – Friday, 7:00-4:00 PM, occasional weekends/holidays

Employment Status: Full-Time, Non-Exempt

Work Location: Charlotte

Please note, REACH has adopted a policy requiring all associates to be fully vaccinated against COVID-19, subject to limited exemptions based on medical conditions, sincerely held religious beliefs, or applicable state laws and regulations.

Job Summary: Insurance Follow-up Representative is responsible for physician billing. The duties include working with payers to resolve issues and facilitate prompt payment of claims. Thorough knowledge and understanding of patient billing, claims submission, and payer specific requirements is a must. This position is highly focused on the resolution of insurance processing errors and denials. Payers include but are not limited to Blue Cross, Cigna, Aetna, United Healthcare and other commercial health insurance carriers.

Specific duties include:

• Follow up with payer to determine why claim hasn’t paid
  
• Work rejected claims report
• Contact patient when necessary to obtain correct information to resolve issue for a prompt payment
• Work Clearinghouse reports
• Submit claims, paper & electronic
• Submit adequate claim documentation
• Effectively appeal denied claims

Qualifications:

• High school diploma is required
  
• 2 years Medical Billing/Insurance Follow-up experience required
• NextGen experience is preferred
• Detail oriented
• Strong problem solving and research skills
• Excellent interpersonal, verbal, and written skills
• Knowledge of medical terminology and coding
• Ability to work independently
• Familiarity with medical insurance explanations of benefits and denial codes
• EMR software, Microsoft Word and Excel
• Customer service experience required

Total Rewards Package:

• Health Insurance – Employer pays 100% of employee coverage
  
• Dental, Vision Insurance
• STD/LTD/Life
• 401k Match
• PTO
• Paid Holidays 
• Leave for Parental Involvement in Schools
• Paid Parental Leave 

Supervisor Title: Clinic Manager

Regular Work Hours: Monday – Friday 7:00 AM – 4:00 PM / occasional holidays/weekends/satellite coverage

Employment Status: Non-exempt, Full-Time Hourly

Please note, REACH has adopted a policy requiring all associates to be fully vaccinated against COVID-19, subject to limited exemptions based on medical conditions, sincerely held religious beliefs, or applicable state laws and regulations.

Job Summary:

The Langtree Certified Medical Assistant needs to be able to work in a fast-paced, professional environment where your talent contributes to changing people’s lives. This position requires collaborating with physicians, other medical providers, and patients by providing expert care and service for fertility treatments. Must be able to listen to patients and their families to ensure needs are being addressed, educate patients on medical procedures or conditions using previously attained knowledge and feeling confident in this knowledge, keep patient records up to date, and act as a liaison between the patient and healthcare personnel by keeping the lines of communication flowing. 

The certified medical assistant position promotes and restores patient health by assisting in the nursing process and supporting care providers and multidisciplinary team members.

Responsibilities:

• Measure vital signs, including weight, blood pressure, pulse, and temperature.
• Triage and process messages from patients and front office staff to physicians and nurses.
• Assure exam rooms are clean and prepared.
• Record medical histories and prepare patients for exams.
• Prepare charts for patient appointments making sure all necessary information is completed.
• Provide instructions to patients as instructed by physician or nurse.
• Ensure all related reports, labs and information is filed is available in patients’ medical records prior to appointment.
• Keep exam rooms stocked with adequate medical supplies, maintain instruments, and prepare sterilization as required.
• Take telephone messages and provide feedback and answers to patients, physicians, and pharmacies.
• Maintain all logs and required checks (i.e., refrigerator temperatures, emergency medications, expired medications, oxygen, cold sterilization fluid change, etc.).
• Routinely inventory and stock exam rooms rotating items with expiration dates and monitoring for expired items.
• Clean and autoclave instruments at the end of day
• Prepare morning monitoring sheets the day prior
• Enter morning monitoring Ultrasound information and any corresponding patient Vital Signs by 10:30am each day
• Live answer phone if needed and assist patients as needed

Education & Requirements:

• Minimum 2 years of applicable work experience
  
• High School diploma required
• Knowledge of medical terminology, and preferred patient care experience.
• Strong communication skills, independent worker, detailed-oriented, computer savvy
• High level of customer service essential
• Excellent communication skills, both verbal and written
• Organized with an ability to multi-task. Self-motivated, Ability to make independent decisions after initial training with input when needed from Supervisor.  
• Ability to maintain calm and professional demeanor in potentially stressful situations.
• Ability to problem solve
• Excellent time management skills
• Ability to prioritize workflow
• Willingness to perform a variety of roles due to the decreased number of employees at the worksite
• Other duties as assigned
• Must be a current Certified or Registered Medical Assistant (CMA/RMA)
• Be qualified in phlebotomy.

Total Rewards Package:

•  Health Insurance – Employer pays 100% of employee coverage
• Dental, Vision Insurance
• STD/LTD/Life
• 401k Match
• PTO
• Paid Holidays
• Leave for Parental Involvement in Schools
• 2 weeks Paid Parental Leave 

Please note, REACH has adopted a policy requiring all associates to be fully vaccinated against COVID-19, subject to limited exemptions based on medical conditions, sincerely held religious beliefs, or applicable state laws and regulations.

Job Summary: This position requires collaborating with physicians, other medical providers, and patients by providing expert care and service for fertility treatments. Must be able to listen to patients and their families to ensure needs are being addressed, educate patients on medical procedures or conditions using previously attained knowledge and feeling confident in this knowledge, keep patient records up to date, and act as a liaison between the patient and healthcare personnel by keeping the lines of communication flowing. 

The certified medical assistant position promotes and restores patient health by assisting in the nursing process and supporting care providers and multidisciplinary team members.

Responsibilities:

• Measure vital signs, including weight, blood pressure, pulse, and temperature.
  
• Triage and process messages from patients and front office staff to physicians and nurses.
• Assure exam rooms are clean and prepared.
• Record medical histories and prepare patients for exams.
• Prepare charts for patient appointments making sure all necessary information is completed.
• Provide instructions to patients as instructed by physician or nurse.
• Ensure all related reports, labs and information is filed is available in patients’ medical records prior to appointment.
• Keep exam rooms stocked with adequate medical supplies, maintain instruments, and prepare sterilization as required.
• Take telephone messages and provide feedback and answers to patients, physicians, and pharmacies.
• Maintain all logs and required checks (i.e. refrigerator temperatures, emergency medications, expired medications, oxygen, cold sterilization fluid change, etc.).
• Must be a current Certified or Registered Medical Assistant (CMA/RMA).
• Be qualified in phlebotomy.
• Assist with procedures including; sonohysterogram, HSG, ultrasound, biopsies as well as OR procedures including egg retrievals, embryo transfer, hysteroscopy, DE
• Complete insurance authorization for treatment and medications 
• All other duties as assigned by Clinic Manager.

Education & Requirements:

• Minimum 2 years of applicable work experience
  
• High School diploma required
• Knowledge of medical terminology, and preferred patient care experience.
• Strong communication skills, independent worker, detailed-oriented, computer savvy
• High level of customer service essential
• Excellent communication skills, both verbal and written
• Organized with an ability to multi-task. Self-motivated, Ability to make independent decisions after initial training with input when needed from Supervisor.  
• Ability to maintain calm and professional demeanor in potentially stressful situations.
• Ability to problem solve
• Excellent time management skills
• Ability to prioritize workflow
• Willingness to perform a variety of roles due to the decreased number of employees at the worksite
• Required to work occasional holidays and/or weekends; travel to satellite office as needed
• Other duties as assigned
• Must be a current Certified or Registered Medical Assistant (CMA/RMA/CNA)

Total Rewards Package:

• Health Insurance – Employer pays 100% of employee coverage
• Dental, Vision Insurance
• STD/LTD/Life
• 401k Match
• PTO
• Paid Holidays 
• Leave for Parental Involvement in Schools
• Paid Parental Leave